Frequently Asked Questions

You’ve got 21 questions (no 50 Cent lol) — but don’t worry, I’ve already answered as many of them as I could for you.

Still have questions? Let’s talk.

  • You've booked your portrait session! Now what? Don't worry. I am here to guide you through the entire process from start to finish. Prior to your session we will have a phone, email, FaceTime or virtual consultation to workout the details and to ensure all of your questions have been answered.

  • A standard portrait session typically lasts between 60–90 minutes, depending on the type of session you’re interested in. This timeframe does not apply to wedding coverage.

  • We can reschedule up to one time in the case of an emergency/non weather related reasons. Rescheduling will be for the next available date. Please keep in mind that availability is limited, so the next available date may not be for a few weeks or longer.

  • Once a date is reserved it can no longer be used for another client, therefore retainers are non-refundable. Retainers are transferable for up to 90 days.

  • I accept payment credit or debit, ACH payments, or cash.

  • If we agree to shoot outside, weather plays an important role in natural light/outdoor photography. Unfortunately, I have no control over the weather, if we happen to get rained out we will reschedule for the next available date If I forsee inclement weather, I will contact you as soon as possible to reschedule or we can shoot in a studio space.

  • I have my favorite studios in the Raleigh-Durham area and I am always up for trying new locations if you have suggestions. I prefer to shoot in studio, but I will shoot outdoors as well.

  • For natural light/outdoor sessions, I do not schedule start times after 10 AM to avoid harsh midday sunlight. My style relies on soft, flattering light, which is best during early morning hours—from sunrise until about 10 AM.

    If overcast conditions or shaded locations are available, we may have more flexibility. Otherwise, evening (dusk) sessions are a great alternative. While I do my best to accommodate scheduling needs, availability may vary based on lighting conditions.

Kindly review all Terms & Conditions thoroughly before booking your session.

More questions? Let’s talk.

Terms & Conditions

  • After careful review of the photographs taken pursuant to this Agreement, Photographer will edit and present to Client only those photographs that, in Photographer's sole judgment, best represent Photographer's work. Unless otherwise specified and agreed upon with client.

  • Client agrees to pay Photographer non-refundable retainer to secure session date. Retainer must be no less than 50% of the total session fee. In addition, Client agrees to remit full balance PRIOR to commencement of photo session plus any applicable sales tax.

  • All retainers are a non-refundable. Clients are given one pass to reschedule for emergency purposes. Beyond that, you must place a new deposit to secure a new date. Should weather cause us to reschedule there is no fee. Once a session fee is paid in full there are no refunds, only reschedules.

  • It is very important that you arrive to your session on time and ready to begin. Our specific appointment time is set aside just for you. Please make every effort to be time so that you can receive your full session. Being late or not ready to start will cut into to our shooting time. Showing up more than 30 minutes late may result in a forfeit of your session fee. Please limit attendance to those being photographed plus one to keep down distraction.

  • Session fees are due in full before the start of your scheduled session. Once a session fee is paid in full it cannot be refunded. If you need to reschedule for emergency reasons, we will apply your credit to your future session. If you would like to discuss the cost of your session or have questions, please feel free to email me.

  • Although Photographer shall take due care to perform photography services pursuant to this Agreement, Photographer's liability for any loss, damage, or failure to deliver photographs (including for acts of God, terrorism, accident, illness, equipment failure, or any incident of unpredictable misfortune) shall be limited to Payments made pursuant to this Agreement.

  • As the author of all photographs made pursuant to this Agreement and as provided by law, Photographer retains the copyright in and to the photographs. The parties agree that the photographs are not works made for hire in accordance with 17 U.S.C. § 101, and that Photographer retains those exclusive rights in the photographs provided by 17 U.S.C. § 106, including the rights to reproduce the copyrighted work, prepare derivative works based on the copyrighted work, distribute copies of the copyrighted work to the public, and display the work.

  • Rescheduling/Cancellations: While I have no control over mother nature, I will do my best to work around any inclement weather. If we are unable to avoid rescheduling due to inclement weather we will reschedule for the next available date & time. Rescheduling will be for the next available date. Please keep in mind that availability is limited so the next available date may not be for a few weeks or longer. In the case of inclement weather we will reschedule for the next available date, which could be up to 4 weeks from the original session date. If you would like to cancel your session completely, you will forfeit your retainer as retainers are non-refundable. If you do not show up to your session or show up considerably late you may forfeit your session and all payments made.

  • Client may use the photographs taken pursuant to this Agreement for personal, non-commercial purposes, including display on personal websites and copies for family and friends, if, when customary, credit is given to Photographer as "© Casha Palmer or Palmer & Co. Photography." Client agrees to not permit or assist with any commercial use or sale of the photographs without specific written consent of Photographer.

  • Typically, I have a 2-3 week turn around. Anything faster than that requires clients to purchase expedited editing services. $125 for 7 days. $175 for 3 days. No sneak peeks are offered at this time.

  • I require an additional $150 for Sunday bookings, as I normally do not work or schedule shoots on Sundays.

  • Client grants Photographer and Photographer's heirs, legal representatives, and assigns the irrevocable, perpetual, and unrestricted right to use the photographs taken pursuant to this Agreement in all forms, media and manners, in conjunction with Client's own or a fictitious name, for advertising, trade, promotion, exhibition, or any other lawful purposes. Client now and in the future waives any right to review or approve: the photographs themselves, the use of the photographs, or the matter that may be used in conjunction with the photographs. Client waives any right to royalties or other compensation arising from or related to the use of the photographs. Client releases, discharges, and agrees to hold harmless Photographer and Photographer's heirs, legal representatives, and assigns from any liability by virtue of any blurring, distortion, alteration, optical illusion, or use in composite form, whether intentional or otherwise, that may occur or be produced in the taking, processing, or publication of the photographs.

  • Photographer will retain copies of the raw photographs taken pursuant to this Agreement for at least 90 days after the portrait session. (For wedding services, images will be retained for 1 year following the event date). After retention period, Photographer is not responsible for maintaining or archiving images.

  • Retainers are due at the time of booking. No sessions will be secure without a retainer. If we discuss a date for your session via email or any other form of communication that date is not confirmed without a deposit. Retainers are non-refundable.